Customer Service

Once your purchase is complete, you will receive updates via email. You can also access order history and status by logging into your Skwala account.

If you need to cancel an order, please reach out to one of our Customer Service team as soon as possible before it departs our warehouse. We take pride in our distribution facility's ability to process orders quickly. If your order has already been processed, you will need to initiate a return the item once you receive it. To properly assist you in an order cancellation, direct our Customer Service team directly.  

We accept Visa, MasterCard, American Express, Apple Pay, GooglePay, PayPal and Shop Pay Installments.

For anyone who is looking to learn when a product is back in
stock and available for purchase; click “Notify Me When Available” button on
the product page to sign up for back-in-stock notifications. Once you are on
the list, you will be the first to know!

The holidays can be a hectic time of year for online
shopping and shipping services. We recommend planning ahead to get your order
delivered in time. If you need order to be delivered before December 24th,
2024, please see the recommended last ship days per UPS:

UPS Ground – December 18th, 2024

UPS 2-Day – December 20th, 2024

UPS 1-Day – December 23rd, 2024

Shipping cut-off is Noon MST to ensure an order goes out the same day.

Once your order has shipped, you will receive a shipping notification to your email with tracking information. Tracking information can also be found in your Skwala account by checking order status. If you did not receive an order confirmation, reach out to the Customer Service team and we can make sure you email is correct.

Skwala ships via UPS within the United States and Canada, including Alaska, Hawaii, APO/FPO addresses and the U.S. Territories. Orders CANNOT be delivered via 1 or 2 Day shipping to PO boxes or Canada.

Yes we do. Please note that you will be responsible for any Duties or Taxes incurred. These will be paid directly with the carrier before your shipment is delivered.

Return shipping is FREE with every order shipped with the US. If you need to return an item, follow the link below to request your return label.

Return Form

Once your order has been packed and departs our facility it is up to the shipper to get the package to you. Sometimes there are bumps along the way but we are happy to help track down your package and make sure it arrives to you. If you receive a notification of a "delivery exception" it is likely a delay en route. If you do not see any progress following the notification, please reach out to the customer service team and they will gladly help track down your package and update you on the situation.

For the US we offer Ground, 2-Day, and 1-Day shipping. Purchases in the US over $150.00 will receive FREE Ground Shipping. For Canada we offer UPS Worldwide Expedited shipping.

Skwala products purchased on through the website are eligible for return within 30-days of their purchase date. To begin the return process, you will first need to submit a Return Form. Once approved, a free return label (*US addresses only) will be sent to your email address. Please return all Skwala products with their original tags and packaging.

Products that are unused and in their original packaging can be exchanged for another item within 30 days of purchase. Any items that are used, dirty, damaged, or not in their original condition cannot be cannot be echanged. To begin an exchange, contact our Customer Service team directly or submit a return form. 

Any item purchased via retail partners will need to be returned or exchanged to the location it was purchased.

Once returns are processed and accepted at our facility, we will then issue a refund to your original payment method. Refunds can take up to 7-10 business days to reach your account.

If your product arrives damaged, please reach out to one of our Customer Service team members.

We build all our products with the focused mission to deliver you a better day on the water. We stand behind every product we make so that you can be confident that your gear will deliver – hike in it, wade in it, or get rained on in it – your Skwala gear will perform. If for any reason you are not 100% satisfied with the performance of your product, you can return it within 30 days of your receipt.

At Skwala, we pride ourselves on the quality and performance of our products. If any piece of your Skwala gear fails due to a defect in materials or construction, we will repair or replace at the discretion of Skwala for the practical product lifespan.

We want to help you keep Skwala products in the field. Damage due to wear and tear, misuse or neglect will be repaired at a reasonable cost. We encourage warranty and repairs to be handled directly with Skwala.

We build our gear to handle all that you put it through and understand that accidents happen along the way. If your Skwala gear is damaged, first you will need to submit it for a repair. The Customer Service team will be in touch with you about where you can send your products in need of repair. Once your product in need of repair is received; it will be assessed and determined whether the damage falls under the criteria of our Warranty Policy. Products under warranty will be repaired at no cost to the customer. Products not under warranty will be assessed and repair fees will be issued as needed.

If you have specific questions regarding the Skwala Warranty Policy, contact our Customer Service team directly. 

The Carbon Wader features a proprietary magnetic attachment for simple convertibility. We advise that customers not use this product if they have an implant with a magnetic switch, such as a pacemaker.

As a brand, we call Montana home where our headquarters is
located in southwest Montana. Our experienced team of designers are located
throughout the western US and we are proud to design and test our gear in the
heart of the fly fishing universe here in the northern Rockies.   

To combine both technological innovation and enhanced design
concepts into our line, we have partnered with the best factories globally to
manufacture our products. The manufacturing information for specific products
is located on the interior tag of each garment.

If you are looking to try on any Skwala product, you can
visit one of our Retail Partner locations and they will gladly help you
find the right product and size for your needs. We appreciate you supporting
those locally owned locations!

As always, our Customer Service team is available
9am-5pm, Monday – Friday if you have product or sizing questions.

There are a variety of reasons that your single use code is
not working. Depending on the type of promo code, they may have an expiration
date or the code has been used. If you are having problems with a single use promo code, reach out to our Customer Service team and they can assist
you.

At Skwala Fishing, we want nothing more than to get our gear into the hands of fishing professionals. We know that fly shops, guides, and outfitters are trusted advisors for all anglers.

Visit the Skwala Pro Program page for information on how to apply to the program.  

If you have any specific questions regarding the Skwala Pro Program, please reach out to customerservice@skwalafishing.com.

If any item that you purchased goes on sale within one week (7 days) of your full price purchase date, we’ll honor the sale price and refund you the difference. Just send us an email at customerservice@skwalafishing.com.

For specific product sizing, please reference the Skwala Fit Guide. If you still can’t find your answer, please contact one of our Customer Service team directly.